Returns & Exchanges

At Trena, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unused products in their original packaging, ensuring all safety seals remain intact to qualify for a refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing